Rant

Online booking Booking.com’s TV advert consists of repeated use of ‘booking’ instead of ‘f***ing’ (eg, ‘Look at the view, look at the booking view’). If I had seen that advert before looking for a hotel in Colchester, I might have realised the site was run by oiks. My nephew’s wedding was announced. I used Booking.com to reserve three rooms at the Holiday Inn four months in advance. Hurry, hurry, said the website. Few rooms left. I remember being glad we could alter our booking because we were hoping another of our children might join us. Two months later, my sister (mother of the groom) died unexpectedly. We no longer felt like staying for the wedding’s revels and decided to cancel the rooms.  I duly received an email from Booking.com, saying I had been charged full whack – about £350. Not a penny back. The Holiday Inn said it was fully...

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